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Listening Quiz: William Nhận Ra Liên Hệ Bị Bỏ Sót – Medium Level
Th12 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
How long has William gone without contacting the key prospect?
Two days
A month
Two weeks
One week
Explanation:
William says, “I have not contacted a key prospect in two weeks.”
2.
What does William say he will do today?
Send several emails
Call the prospect
Delete the activity log
Meet the prospect in person
Explanation:
William says, “I will call him today.”
3.
What is William trying to do by contacting the prospect again?
Cancel a previous appointment
Ask Sophia for a new client
Avoid a difficult conversation
Keep the connection strong
Explanation:
William says, “I want to keep the connection strong,” which shows his purpose for contacting the prospect.
4.
Why does Sophia suggest sending a quick message after the call?
To cancel the prospect’s plans
To remind the prospect
To ask for a payment
To replace the phone call
Explanation:
Sophia says, “You should send a quick message after the call,” and William replies, “It will remind him.”
5.
What does William say about emails to the prospect?
He forgot to send them too
He sent several recently
He never has the prospect’s address
He plans to stop sending them
Explanation:
William says, “No, I forgot to send emails too.”
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