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Listening Quiz: Đánh Giá Hiệu Quả Thay Đổi Sau Triển Khai – Advanced Level
Th5 31, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main purpose of the conversation?
To compare different departments’ budgets
To plan a new company-wide training program
To discuss the results of a recent change and how it was evaluated
To explain why the new system was cancelled
Explanation:
The speakers review the effects of a change made last month and discuss the metrics used to evaluate it.
2.
Which metric showed a 15% increase after the change?
Productivity
User satisfaction
Error rates
Training completion
Explanation:
Emily says that productivity increased by 15% since the change.
3.
What did the team do to address the training needs of some members?
They reduced the number of users
They postponed the implementation
They scheduled additional workshops and provided support materials
They changed the evaluation metrics
Explanation:
Emily explains that they addressed the training needs by scheduling additional workshops and providing support materials.
4.
What can be inferred about the overall effect of the change?
It had mostly positive results
It was rejected by the team
It did not affect productivity
It caused more errors and lower satisfaction
Explanation:
Productivity rose, user satisfaction increased, and error rates dropped, so the overall effect appears mostly positive.
5.
Why does James ask whether Emily will recommend the change for other departments?
To ask whether the review should be repeated next month
To check if the training workshops were mandatory
To confirm whether the change seems successful enough to use elsewhere
To find out which department paid for the change
Explanation:
After hearing positive results, James asks about recommending the change to other departments to see whether it would be suitable beyond the current team.
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