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Listening Quiz: Kết Quả Và Khuyến Nghị Khảo Sát Nhân Viên Hàng Năm – Medium Level
Th3 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main topic of the conversation?
A report on customer complaints and refunds
A training seminar about communication skills
The results of an annual employee survey and possible improvements
A new company policy for hiring employees
Explanation:
Daniel shares annual employee survey results, and Olivia discusses recommendations for improvement.
2.
What percentage of employees said that training is not enough?
80%
60%
70%
50%
Explanation:
Daniel says that 60% feel training is not enough.
3.
According to Daniel, what is one of his top recommendations?
Hiring more managers
Increasing employee salaries
Better communication
Reducing office hours
Explanation:
Daniel says his top recommendations are better communication, more training, and work-life balance.
4.
What can be inferred about the employees’ work-life balance?
Most employees are very satisfied with it
It was not mentioned in the survey
No employees are satisfied with it
Half of the employees are satisfied with it
Explanation:
Daniel says only 50% are satisfied with work-life balance, which means half are satisfied.
5.
What do Olivia and Daniel plan to do next?
Cancel the training sessions
Ignore the survey results for now
Start a customer service campaign
Plan actions based on the priorities they discussed
Explanation:
Olivia says, ‘Those priorities make sense. Let’s plan actions,’ indicating their next step is to plan actions.
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