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Listening Quiz: Khi Nào Thách Thức hoặc Hỗ Trợ Cách Tiếp Cận của Khách Hàng – Medium Level
Th12 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main topic of the conversation?
How to write a business plan for a client
How to persuade clients to change their goals
How to balance challenging and supporting a client’s ideas
How to avoid documenting client concerns
Explanation:
The speakers discuss when to challenge a client’s approach and when to support it, emphasizing a balance between the two.
2.
According to Laura, when should they challenge a client’s idea?
When the approach may cause problems
When the client asks for a faster decision
When the client has few risks in the plan
When the client already agrees with their advice
Explanation:
Laura says they should challenge when the client’s approach may cause problems.
3.
What should they do if an idea is risky but could work?
Ignore the risk and fully approve it
Tell the client to choose a different business
Reject it immediately
Support it and suggest ways to reduce risk
Explanation:
Laura explains that if an idea is risky but could work, they should support it while suggesting ways to reduce risk.
4.
What can be inferred about a plan that fits the client’s goals and has few risks?
It should be fully supported
It should be ignored by the advisor
It should be documented as a concern only
It should be strongly challenged
Explanation:
Laura says it is better to fully support a plan when it fits the client’s goals and has few risks.
5.
What do they do if the client ignores their advice?
They ask the client to cancel the plan
They immediately challenge the client more strongly
They document their concerns and keep supporting the client
They stop helping the client
Explanation:
Kevin asks what happens if the client ignores their advice, and Laura says they document their concerns and keep supporting them.
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