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Listening Quiz: Sử Dụng Mô Hình Năm Rối Loạn của Lencioni cho Vấn Đề Niềm Tin Nhóm – Easy Level
Th2 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the conversation mainly about?
A plan for resolving a disagreement about a project deadline
A conversation about hiring new team members
A discussion of how a team can improve trust using Lencioni’s model
A review of different leadership styles for managers
Explanation:
Mia and David talk about their team’s trust problems and how Lencioni’s Five Dysfunctions model can help address them.
2.
What is the name of the model David mentions?
Lencioni’s Five Dysfunctions
The Five Steps to Success
Open Communication Model
The Trust-Building Framework
Explanation:
David says, ‘It is Lencioni’s Five Dysfunctions.’
3.
According to David, what is the first dysfunction in the model?
Low motivation
Fear of conflict
Poor communication
Lack of trust
Explanation:
David states that ‘The first dysfunction is lack of trust.’
4.
What does David say they should do to fix fear of conflict?
Avoid disagreements until everyone agrees
Encourage open and honest talks
Create a written team policy
Ask a manager to make all decisions
Explanation:
David says, ‘We encourage open and honest talks.’
5.
How does Mia feel about the model by the end of the conversation?
She wants to change the topic immediately
She is skeptical that it will help
She seems to believe it could be useful for her team
She thinks it is confusing and unnecessary
Explanation:
Mia says, ‘This sounds helpful for our team,’ which shows she thinks the model could be useful.
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