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Listening Quiz: Khiếu Nại Về Chất Lượng Sản Phẩm – Medium Level
Th5 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế thời trang (English for Fashion Designer)
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1.
What is the main topic of the conversation?
Anna is introducing the new season products to Michael.
Michael is placing a new order for more products.
Michael is complaining about damaged products and discussing a replacement.
Michael is asking for a discount on future orders.
Explanation:
Michael says some items have poor quality and are torn, and Anna discusses checking the damage and sending replacements.
2.
Which items does Michael say have issues?
Only the jackets
All of the new season products
Only the shirts
The jackets and some shirts
Explanation:
Michael specifically says, ‘The jackets and some shirts have issues.’
3.
What does Anna ask Michael to send?
A list of the damaged products
Pictures of the damaged items
The original invoice
The replacement order form
Explanation:
Anna says, ‘Can you send pictures of the damaged items?’
4.
When does Anna say the new products will be sent?
Tomorrow morning
At the end of the month
Within one week
After Michael sends payment
Explanation:
Anna says, ‘We will send new products within one week.’
5.
What can be inferred about Anna’s company?
It has already stopped selling jackets.
It plans to improve product quality in future orders.
It does not care about Michael’s business.
It will refuse to replace the damaged items.
Explanation:
Anna says they will check and fix the problem quickly and will improve quality control for future orders, showing a plan to improve quality.
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