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Listening Quiz: Khiếu Nại Về Chất Lượng Sản Phẩm – Medium Level
Th5 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế thời trang (English for Fashion Designer)
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1.
What is the main topic of the conversation?
Michael is placing a new order for more products.
Anna is introducing the new season products to Michael.
Michael is asking for a discount on future orders.
Michael is complaining about damaged products and discussing a replacement.
Explanation:
Michael says some items have poor quality and are torn, and Anna discusses checking the damage and sending replacements.
2.
Which items does Michael say have issues?
Only the jackets
The jackets and some shirts
Only the shirts
All of the new season products
Explanation:
Michael specifically says, ‘The jackets and some shirts have issues.’
3.
What does Anna ask Michael to send?
The replacement order form
Pictures of the damaged items
A list of the damaged products
The original invoice
Explanation:
Anna says, ‘Can you send pictures of the damaged items?’
4.
When does Anna say the new products will be sent?
Within one week
At the end of the month
After Michael sends payment
Tomorrow morning
Explanation:
Anna says, ‘We will send new products within one week.’
5.
What can be inferred about Anna’s company?
It plans to improve product quality in future orders.
It has already stopped selling jackets.
It will refuse to replace the damaged items.
It does not care about Michael’s business.
Explanation:
Anna says they will check and fix the problem quickly and will improve quality control for future orders, showing a plan to improve quality.
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