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Listening Quiz: Báo Cáo Kiểm Toán Khách Ăn Bí Ẩn – Easy Level
Th1 25, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the conversation mainly about?
Daniel’s dining audit findings and how Olivia will use them
A customer complaint about service at one outlet
A new restaurant opening and its menu
Olivia’s plans to hire more staff
Explanation:
Daniel reports the results of a dining audit, and Olivia discusses how the findings will help improve the restaurants.
2.
What problem did Daniel find at one restaurant?
The manager refused to talk
The restaurant had no fresh food
The staff were rude to customers
The restaurant was slow to serve food
Explanation:
Daniel says, ‘one restaurant was slow to serve food.’
3.
What did Daniel say about the food quality?
It was all overcooked
It was fresh but some dishes were cold
It was spoiled and unsafe
It was unavailable at several outlets
Explanation:
Daniel states that the food was ‘fresh but some dishes were cold.’
4.
Why does Olivia say, ‘We should improve temperature control then’?
She is asking Daniel to rewrite the audit from scratch
She is responding to the cold dishes and suggesting a fix
She is saying the staff were not polite enough
She wants to change the restaurant’s lighting
Explanation:
Olivia makes this comment right after Daniel says some dishes were cold, so she is suggesting improving temperature control.
5.
What can be inferred about Daniel’s report?
It was finished before Daniel visited any restaurants
It only describes problems and ignores positives
It will include both strengths and areas for improvement
It was written by Olivia instead of Daniel
Explanation:
Daniel mentions positive findings, problems, and says he will add the temperature issue to the report, so the report likely includes both strengths and weaknesses.
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