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Listening Quiz: Cuộc Họp Đánh Giá Hiệu Suất – Easy Level
Th7 31, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of the conversation?
To plan a customer service training seminar
To discuss Sarah’s performance review and future goals
To compare sales results from different teams
To announce a promotion for Sarah
Explanation:
David and Sarah are discussing Sarah’s performance review, including her achievements and areas to improve next year.
2.
What did Sarah say helped improve her customer service scores?
She created a better schedule
She met most sales targets
She reduced company costs
She trained her team well
Explanation:
Sarah says, ‘I trained my team well’ after David mentions that her customer service scores improved.
3.
What does David want Sarah to focus on next?
Hiring new employees
Increasing advertising
Reducing costs
Changing the sales targets
Explanation:
David says, ‘Next, we need to focus on reducing costs.’
4.
What can be inferred about Sarah’s attitude toward the review?
She is willing to improve and accept feedback
She disagrees with David’s comments
She wants to leave the company
She is confused about her job duties
Explanation:
Sarah responds positively to David’s feedback and says she will find ways to save money, create a better schedule, and work harder next year.
5.
What does David say about Sarah’s goals?
They align well with the company’s KPIs
They are impossible to measure
They need to be completely changed
They only apply to customer service
Explanation:
David says, ‘Your goals align well with our KPIs.’
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