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Listening Quiz: Diễn Đàn Phản Hồi Khách Về Cải Thiện Dịch Vụ – Advanced Level
Th10 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of this conversation?
To gather feedback on how to improve the service
To discuss complaints about a restaurant’s location
To explain the restaurant’s cleaning schedule
To announce new menu prices to customers
Explanation:
Anna says they want to hear thoughts on their service, and Paul gives feedback on several areas so improvements can be made.
2.
What does Paul say about the waiting time?
It is only a problem at night
It is always too short
It is too long during busy hours
It has improved recently
Explanation:
Paul says, ‘Sometimes the wait is too long during busy hours.’
3.
What change does Paul suggest for the menu?
Add more vegetarian options
Offer a breakfast menu
Lower the prices of all meals
Remove some unpopular dishes
Explanation:
Paul says, ‘More vegetarian options would be great.’
4.
What can be inferred about Anna’s attitude toward Paul’s feedback?
She values his comments and is willing to make changes
She plans to ignore most of his ideas
She is uninterested in his opinions
She is annoyed by his suggestions
Explanation:
Anna thanks Paul several times and responds that they will try to improve, increase cleaning times, and consider loyalty discounts, showing she values his feedback.
5.
What does Anna say about prices?
They will be raised soon
They are already too expensive
They will be reduced for all visitors immediately
They will stay fair and affordable
Explanation:
Anna says, ‘We want to keep prices fair and affordable.’
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Listening Lesson
Vocabulary Flashcards and Quiz
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Flashcards và Quiz Từ Vựng: Quy Trình Leo Thang Giải Quyết Vấn Đề Hành Khách – Advanced Level
Tiếp theo:
Tiếng Anh Thiết Kế Đồ Họa: Giải Thích Hướng Dẫn Thương Hiệu – Easy Level
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