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Listening Quiz: Kiểm Tra Chất Lượng Dịch Vụ Phòng Đột Xuất – Advanced Level
Th5 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
How much longer than the standard were the room service food deliveries on average?
15 minutes longer
10 minutes longer
5 minutes longer
20 minutes longer
Explanation:
David says the delays were, on average, 15 minutes longer than their standard.
2.
What problem did David mention about the food quality?
The portions were too small
The meals were too cold when delivered
Some meals were not hot enough when delivered
The food looked unattractive
Explanation:
David specifically says that some meals were not hot enough when delivered.
3.
What did Jessica say must be corrected immediately?
The staff member not wearing gloves
The delayed delivery times
The missing items in orders
The inconsistent tray presentation
Explanation:
After David mentions seeing one staff member without gloves, Jessica says, ‘That must be corrected immediately.’
4.
What can be inferred about Jessica’s attitude toward the report?
She believes the service is already perfect
She thinks the delays are acceptable
She appreciates David’s honesty and wants improvement
She is unconcerned about the problems
Explanation:
Jessica thanks David for the honest report and says they need to improve, showing that she values the report and wants to address the issues.
5.
What will David and Jessica do next?
Hire new staff immediately
Meet again next week to review progress
Cancel room service for the week
Start delivering room service themselves
Explanation:
Jessica says, ‘Let’s meet again next week to review progress,’ so their next planned step is to meet again.
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