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Listening Quiz: Xử Lý Khách Bị Thương Tại Nhà Hàng – Advanced Level
Th7 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the conversation mainly about?
A restaurant staff response to a guest injury and the required follow-up
A guest who complained about poor service at a restaurant
A planned staff meeting about improving the menu
A discussion about cleaning supplies for the dining area
Explanation:
The conversation focuses on a guest slipping, the staff calling for help, and the steps they take afterward, such as writing an incident report and reviewing safety procedures.
2.
What injury did the guest have?
A broken wrist
A cut on the leg
A hurt arm
A twisted ankle
Explanation:
Mia says the guest fell and hurt their arm.
3.
What did Mia do after the guest slipped?
She called 911 and cleaned the wet floor
She took the guest to the kitchen
She asked the guest to leave the restaurant
She canceled the staff meeting
Explanation:
Mia says, ‘I already called 911,’ and later says, ‘I also cleaned the wet floor.’
4.
What details did Daniel say to include in the incident report?
The guest’s age, job, and phone number
The time, place, what happened, and witness names
The names of all restaurant employees on duty
The weather, the guest’s meal, and the receipt number
Explanation:
Daniel specifically tells Mia to include the time, place, what happened, and witness names.
5.
Why does Daniel say a copy of the photos should be given to the guest?
To help the guest remember the restaurant’s name
Because the guest may need them for records and safety
To prove that Mia cleaned the floor correctly
Because management asked for extra copies
Explanation:
Daniel says a copy is important ‘for their records and safety,’ which supports this inference.
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