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Listening Quiz: Cải Thiện Quản Lý Trả Hàng – Easy Level
Th10 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main purpose of Paul and Olivia’s discussion?
To plan ways to lower return costs
To discuss customer complaints about prices
To decide which warehouse to close
To compare different shipping companies
Explanation:
Paul says they need to reduce return costs, and they discuss several ways to do that.
2.
According to Paul, what should the company do first?
Check returned items faster
Automate return labels for customers
Train staff on returns
Improve communication with the warehouse
Explanation:
Paul says, “First, we should check returned items faster.”
3.
What does Olivia say will happen if return labels are automated?
Return costs will increase
The warehouse will need fewer workers
Customers will stop returning items
The process will become easier
Explanation:
Olivia says automating return labels “will make the process easier.”
4.
What can be inferred about the current returns process?
It is already fully automated
It likely takes too long and has room for improvement
It does not involve the warehouse at all
It only needs more customer complaints
Explanation:
They suggest checking items faster, automating labels, improving communication, and training staff, which implies the current process has delays and inefficiencies.
5.
Why does Olivia think better communication with the warehouse is important?
It will reduce errors and delays
It will help customers choose products
It will replace the need for software
It will increase return costs
Explanation:
Olivia directly says that better communication with the warehouse will reduce errors and delays.
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