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Listening Quiz: Cải Thiện Quy Trình Xử Lý Khiếu Nại Giao Hàng – Advanced Level
Th8 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main topic of the conversation?
A complaint about staff training schedules
A discussion about improving the delivery complaints process
A conversation about changing customer prices
A plan to open a new shipping company
Explanation:
Jessica and William discuss how to reduce delivery complaints by improving tracking, response times, software, and complaint handling.
2.
Why does Jessica say better tracking will help customers?
It changes the delivery company’s routes
It lowers the cost of shipping labels
It cancels delayed deliveries automatically
It lets customers see where their packages are
Explanation:
Jessica explains that better tracking helps because it lets customers see where their packages are.
3.
What will the new software do?
It will automatically refund late orders
It will print package labels faster
It will share data in real time with delivery companies
It will replace all customer service staff
Explanation:
Jessica says the software will connect with delivery companies and share data in real time.
4.
What can be inferred about the company’s current complaint process?
It prevents customers from contacting the company
It is already perfect and needs no changes
It is too slow and unclear for customers
It focuses only on advertising deliveries
Explanation:
The speakers mention delays, a need for faster response times, and the creation of a special team, which suggests the current process is slow and not efficient enough.
5.
What will the company do first before beginning the improvements?
Stop using tracking software
Train staff
Cancel all delivery complaints
Hire more drivers
Explanation:
Jessica says they can begin next month after training staff, so staff training comes first.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Cách Theo Dõi Đường Huyết Tại Nhà – Advanced Level
Tiếp theo:
Tiếng Anh Quản Lý Khách Hàng: Xây Dựng Kết Nối Tại Sự Kiện Ngành – Medium Level
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