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Listening Quiz: Đánh Giá Quý Của Doanh Nghiệp Thương Mại Điện Tử – Advanced Level
Th4 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main purpose of William and Sarah’s conversation?
To review the company’s quarterly e-commerce performance
To train staff on customer service procedures
To discuss a new office expansion project
To announce a change in company leadership
Explanation:
William says they are starting the quarterly review, and the conversation covers sales, traffic, mobile sales, challenges, and customer feedback.
2.
What percentage did the company’s total sales increase this quarter?
18%
25%
8%
12%
Explanation:
William states that their total sales increased by 12% this quarter.
3.
What did William say caused the sales growth?
More support staff and faster delivery
A new marketing campaign and improved website design
Customer satisfaction and repeat orders
Lower prices and free shipping
Explanation:
William says the sales growth was mainly driven by the new marketing campaign and improved website design.
4.
What problem did the company face this quarter?
A decrease in website visits
Poor mobile sales performance
Too many returns from customers
Delays in product shipping and inventory issues
Explanation:
William mentions delays in product shipping and inventory issues as challenges faced this quarter.
5.
What can be inferred about the company’s priorities for next quarter?
They plan to improve delivery and customer support
They will reduce website visits to control demand
They will stop selling on mobile devices
They will focus only on advertising
Explanation:
William says they are working with suppliers to improve delivery times and plan to add more support staff next quarter, showing those are priorities.
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