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Listening Quiz: Xử Lý Sự Cố Website Trong Giờ Cao Điểm – Easy Level
Th5 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main topic of the conversation?
Preparing a social media advertising campaign
Handling a website outage during busy hours
Training the tech team on customer service
Planning a new website design
Explanation:
The conversation focuses on the website being down, the cause of the problem, and how Daniel and Sarah will respond to the outage.
2.
What problem did the tech team find?
A security breach
A software update error
A server overload
A broken payment system
Explanation:
Daniel says, ‘The team found the problem. It is a server overload.’
3.
How long may it take to fix the problem?
A full day
30 minutes
1 hour
10 minutes
Explanation:
Daniel says the problem ‘may take 30 minutes’ to fix.
4.
Why does Sarah say, ‘We should inform the customers’?
She believes customers need updates about the outage
She plans to cancel all customer accounts
She wants to apologize for Daniel’s mistake
She wants to delay the repair work
Explanation:
Sarah says this after hearing the site is down and may take 30 minutes to fix, showing she wants customers to be kept informed.
5.
What will Daniel do next?
Meet with Sarah in person
Send a message on social media
Restart the website himself
Call the customers directly
Explanation:
Daniel says, ‘I will send a message on social media,’ which is the next action he states he will take.
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