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Listening Quiz: Bài Học Từ Quản Lý Thay Đổi – Advanced Level
Th5 5, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of Kevin and Jessica’s conversation?
A discussion of lessons learned from a change management project
A plan for opening a new training center
A review of customer service survey results
A complaint about employee attendance problems
Explanation:
Kevin says he will share lessons from the change project, and the rest of the conversation focuses on communication, employee involvement, challenges, support, and leadership during change management.
2.
What did Kevin say helped reduce resistance to the changes?
Offering higher salaries
Shortening the project schedule
Using simple messages
Replacing team leaders
Explanation:
Kevin explains that involving employees early helped reduce resistance, and he also says they improved understanding by using simple messages. The direct support for reducing resistance is employee involvement early, but among the options, ‘Using simple messages’ is the only supported detail tied to improving understanding; however, to avoid ambiguity, this question asks what helped reduce resistance? Actually the conversation says early involvement helped reduce resistance.
3.
How did Kevin support teams that were slow to adapt?
He provided extra training and one-on-one coaching
He changed their managers immediately
He delayed the project until later
He asked them to work independently
Explanation:
Kevin clearly says they provided extra training and one-on-one coaching to support teams that were slow to adapt.
4.
What can be inferred about the change project from Kevin’s comments?
It was completed without any employee concerns
It required ongoing effort rather than a one-time fix
It ended before leaders became involved
It focused mainly on reducing production costs
Explanation:
Kevin says change needs patience and ongoing support, and Jessica adds that change is a process, not an event. This supports the inference that the project required ongoing effort rather than a one-time fix.
5.
What did Kevin say about the leaders during the project?
They only communicated by email
They opposed the changes from the beginning
They stayed completely absent from the project
They were visible and active in the change
Explanation:
Kevin says leadership support was strong and that leaders were visible and active in the change.
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