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Listening Quiz: Cải Thiện Các Giai Đoạn Pipeline Trong CRM – Easy Level
Th7 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What are Michael and Olivia mainly discussing?
How to choose new software for accounting
How to improve the CRM pipeline stages
How to increase the company’s advertising budget
How to train the sales team on customer service
Explanation:
Michael says he wants to talk about the CRM pipeline, and the conversation focuses on changing its stages to better match the sales process.
2.
Which stages does Michael say should be added to the CRM pipeline?
Lead Source and Referral
Initial Contact and Closing
Negotiation and Payment
Qualification and proposal
Explanation:
Michael explicitly says, ‘We should add stages for qualification and proposal.’
3.
What does Michael suggest about the follow-up stage?
It should be removed from the pipeline
It should come before qualification
It should be added after proposal
It should replace the proposal stage
Explanation:
Michael says, ‘Yes, follow-up is important. We can add it after proposal.’
4.
Why does Olivia agree that clear stages will help the team?
Because the team can better track where each deal is
Because the team will have fewer customers to manage
Because the team can skip the proposal stage
Because the team will no longer need the CRM system
Explanation:
Olivia says, ‘Clear stages will help the team track better,’ and Michael adds that this way they can see where each deal is clearly.
5.
What will Michael and Olivia most likely do next?
Start updating the CRM system next week
Cancel the CRM system immediately
Hire a new sales manager
Remove all stages from the pipeline
Explanation:
Michael says, ‘We can start the update next week,’ which indicates the next action.
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