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Listening Quiz: Chia Sẻ Thông Tin Từ Dữ Liệu Khách Hàng – Easy Level
Th11 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the conversation mainly about?
A discussion of customer data and how to use it to improve sales and support
A meeting to hire new customer support staff
A plan to change the company name
A complaint about a product return problem
Explanation:
David shares customer data insights, and Emily responds with ideas to improve support, plan sales events, and target a customer age group. The conversation is mainly about using customer data to guide business decisions.
2.
What did David say about most customers?
They want lower prices only
They are mostly unhappy with support
They prefer older products
They like the new product
Explanation:
David says, ‘Most customers like our new product.’
3.
What did David say many customers do during sales?
Call customer support
Return items
Visit the store only on weekends
Buy products
Explanation:
David says, ‘many customers buy during sales.’
4.
Which age group makes up most buyers?
41 to 55 years old
Over 60 years old
18 to 24 years old
25 to 40 years old
Explanation:
David says, ‘Most buyers are between 25 and 40 years old.’
5.
What can be inferred about Emily’s response to David’s report?
She plans to stop selling the new product
She believes customer age does not matter
She thinks the analysis was unnecessary
She wants to use the data to make business decisions
Explanation:
Emily suggests improving support, planning more sales events, and targeting the main age group. This shows she wants to use the data to make business decisions.
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