Listening Quiz: Email Xin Lỗi Về Sự Cố Dịch Vụ – Advanced Level

1. What is the main purpose of the conversation?

2. What is wrong with the analysis report?

3. What does Anna suggest about explaining the cause of the problem?

4. Why does Anna say they must regain the client’s trust?

Because the analysis report was approved without changes
Because the client has already asked for a discount
Because Daniel refused to send an email
Because the report contains incomplete data and they need to handle the problem well

5. What will Daniel do next?