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Listening Quiz: Thảo Luận Về Nguyên Nhân Gốc Rễ Thất Bại Quy Trình Kinh Doanh – Medium Level
Th3 1, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
A discussion of why a business process failed and how to fix it
A disagreement about team member salaries
A report on customer satisfaction survey results
A plan to launch a new product next month
Explanation:
Paul and Sarah discuss the reasons the process failed, such as poor communication, unclear instructions, and limited training, and they decide to make a plan to fix the issues.
2.
According to Sarah, what was one specific communication problem?
The department used too many emails
The team did not share updates on time
The team ignored customer complaints
The manager changed the schedule every day
Explanation:
Sarah says, ‘the team did not share updates on time,’ which she identifies as an example of poor communication.
3.
What did Sarah say about the team’s training?
It was replaced by online manuals
It was long and detailed
It was optional but effective
It was limited and rushed
Explanation:
Sarah directly states that training was ‘limited and rushed.’
4.
What can be inferred about why errors happened often?
The process failed because the company had too many customers
The process failed because Paul refused to help
The team was confused because instructions were unclear and training was insufficient
The team made errors because the office was moving locations
Explanation:
Sarah says some steps were not clearly defined and that training was limited and rushed, which explains why people were confused and errors happened often.
5.
What will Sarah do next?
Prepare a report with suggestions
Start a new workflow without changes
Cancel the meeting with Paul
Ask the team to stop working immediately
Explanation:
Sarah says, ‘I will prepare a report with suggestions,’ which states her next action.
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