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Listening Quiz: Thiết Kế Cơ Cấu Hoa Hồng Hiệu Quả – Easy Level
Th4 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What are David and Olivia mainly discussing?
How to design a commission structure that rewards both quality and quantity
How to eliminate commissions from the sales team
How to reduce client feedback scores this quarter
How to replace repeat sales with new client acquisition only
Explanation:
They discuss how to structure commissions, including rewarding strong client relationships, client feedback, repeat sales, and new client acquisition while balancing quality and quantity.
2.
According to David, what can be used to measure strong client relationships?
The number of product returns
Advertising clicks and website visits
Client feedback and repeat sales
Monthly vacation requests and office attendance
Explanation:
David says, ‘We can use client feedback and repeat sales’ to measure strong client relationships.
3.
What does David say should also be rewarded, but carefully?
Long-term hiring
Customer complaints
Lower office costs
New client acquisition
Explanation:
David says, ‘That should also be rewarded, but carefully,’ referring to new client acquisition.
4.
Why does David say new client acquisition should be rewarded carefully?
He wants to stop rewarding business development
He wants the commission plan to encourage quality, not just a large number of new clients
He believes new clients are not important at all
He thinks client feedback should be ignored
Explanation:
David explains that the reason is ‘because we want quality, not just quantity,’ so the plan should not reward only the number of new clients.
5.
What conclusion do David and Olivia reach about the commission plan?
It should not include any measures of performance
It should reward only repeat sales
It should balance both strong relationships and new business results
It should focus only on finding as many new clients as possible
Explanation:
Olivia summarizes the discussion by saying, ‘So, the commission should balance both aspects,’ meaning both relationship quality and new client acquisition.
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