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Listening Quiz: Xây Dựng Năng Lực Bán Hàng Outbound Từ Đầu – Advanced Level
Th10 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
How to write long sales scripts for customer support
How to reduce the cost of CRM software
How Jessica can improve inbound customer service
How John and Jessica can build a new outbound sales process
Explanation:
The conversation focuses on building outbound sales from scratch, including target customers, staffing, scripts, measurement, tools, and challenges.
2.
According to John, how should the company find its target customers?
By asking current customers to refer new leads
By using data and market research
By sending only email newsletters
By waiting for inbound inquiries
Explanation:
John says they should use data and market research to identify target customers.
3.
What does John say the sales scripts should focus on?
Price discounts and special offers
Pain points and direct messaging
Social media engagement
The company’s history and mission
Explanation:
John says the scripts must be direct and focus on pain points.
4.
What can be inferred about the company’s current sales approach?
It has stopped using all sales tools
It relies only on inbound sales right now
It does not need any more customers
It already has a strong outbound team
Explanation:
Jessica says, ‘We only have inbound now,’ which indicates the company currently relies only on inbound sales.
5.
What does John identify as the biggest challenge in outbound sales?
Overcoming rejection and keeping the team motivated
Setting up market research reports
Creating new CRM software
Hiring too many sales reps
Explanation:
John says the biggest challenge is overcoming rejection and keeping the team motivated.
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