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Listening Quiz: Thảo Luận Về Xu Hướng Điểm Hài Lòng Người Dùng – Advanced Level
Th2 12, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế trải nghiệm người dùng (UX) (English for UX Designer)
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1.
What is the main topic of the conversation?
A review of user satisfaction scores and how to improve them
A complaint about the marketing team
A plan to redesign the company website
A discussion about hiring new support staff
Explanation:
Mia and Robert discuss the latest satisfaction scores, the reasons for the drop, and several ways to improve user satisfaction.
2.
Which areas did Robert say caused the drop in user satisfaction scores?
Pricing and delivery speed
Support response time and product usability
Marketing emails and chat feature
Training sessions and survey questions
Explanation:
Robert says the drop was mostly caused by support response time and product usability.
3.
What positive feedback did Robert mention?
Users like the new chat feature
Users want faster support emails
Users prefer longer surveys
Users are confused by the product update
Explanation:
Robert says users like the new chat feature and that it is very helpful.
4.
What can be inferred about the new update?
It has completely replaced the chat feature
It is confusing some users
It caused the survey to be updated already
It is helping users more than before
Explanation:
Robert says some users mentioned the new update is confusing, so it can be inferred that the update is causing confusion for at least some users.
5.
What will Robert do next regarding user feedback?
He will close the report until next month
He will update the survey to ask specific questions
He will cancel the team training session
He will stop promoting the chat feature
Explanation:
Robert says he will update the survey to ask specific questions, which is the next action he states regarding user feedback.
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