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Listening Quiz: Thay Đổi Thiết Kế Giảm Vé Hỗ Trợ – Advanced Level
Th1 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế trải nghiệm người dùng (UX) (English for UX Designer)
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1.
What is the main topic of Laura and James’s conversation?
A set of design updates that reduced support tickets
A plan to launch a new marketing campaign
A meeting about changing company prices
A discussion about hiring more support staff
Explanation:
They talk about new design updates, including simpler buttons, better instructions, and bug fixes, and Laura says these changes reduced support tickets by 30%.
2.
By how much did support tickets drop last month?
B 20%
A 10%
D 50%
C 30%
Explanation:
Laura says, ‘Yes, by 30%.’
3.
Which part did Laura say helped the most?
A The clearer buttons and step-by-step guides
D The updated pricing page
C The company newsletter
B The new support team schedule
Explanation:
Laura directly says, ‘The clearer buttons and step-by-step guides.’
4.
What can be inferred about the users after the design changes?
A They are likely to feel less confused when using the product
B They now need more support tickets than before
D They are unhappy with the updated interface
C They prefer longer instructions than before
Explanation:
James says users must feel less confused now, and Laura agrees that the clearer buttons and guides helped, which supports the inference that users are likely less confused.
5.
Why does Laura say, ‘It’s important everyone knows’?
B She wants James to stop the design updates
D She wants James to remove the step-by-step guides
C She wants James to prepare a sales report
A She wants James to share the results with the team
Explanation:
James says he will tell the team about the results, and Laura responds that it is important everyone knows, showing she wants the team to hear about the results.
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