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Listening Quiz: Thay Đổi Lịch Hẹn Ngoại Trú – Medium Level
Th4 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What is the main topic of the conversation?
The clinic’s new outpatient appointment scheduling changes
How to train staff to answer phone calls
The process of applying for health insurance
A patient’s recent visit to the clinic
Explanation:
Mark explains that there are new changes to outpatient scheduling, including online booking, phone booking, more time slots, and reminders.
2.
What new system is the clinic now using for appointments?
A paper sign-up sheet
An online booking system
A walk-in-only system
A voice-only message system
Explanation:
Mark says, ‘We now use an online booking system.’
3.
What can patients do if they do not have internet?
They should wait for an email invitation
They must visit another clinic
They can only book in person at the hospital
They can still call the clinic to book
Explanation:
Mark says that patients without internet can still call the clinic to book.
4.
What is one likely reason for adding more time slots?
To make it harder to book appointments
To reduce waiting times and provide faster service
To replace all phone calls with emails
To eliminate the need for reminders
Explanation:
Mark says there are more time slots available, and that the goal is to reduce waiting times and provide faster service.
5.
How will patients receive reminders for their appointments?
By phone calls from the doctor
Through a clinic newsletter
By postal mail only
Through text or email notifications
Explanation:
Mark states that patients will get text or email notifications.
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Listening Lesson
Vocabulary Flashcards and Quiz
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