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Listening Quiz: Cuộc Họp Đánh Giá Kinh Doanh Với Khách Hàng Quốc Tế – Advanced Level
Th4 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
What is the main purpose of Laura and William’s conversation?
To introduce a new employee to the company
To negotiate a contract for a new supplier
To resolve a customer complaint about a delayed order
To review past performance and discuss future plans
Explanation:
Laura says, ‘Let’s review the past year’s performance,’ and the two also discuss plans for next year, including new markets, logistics, and product lines.
2.
By how much did customer satisfaction improve overall?
5%
15%
20%
10%
Explanation:
Laura states, ‘Customer satisfaction improved by 10% overall.’
3.
What challenge did Laura mention affected some deliveries?
A decline in sales
Supply chain delays
A shortage of staff
A problem with local marketing
Explanation:
Laura says, ‘Yes, supply chain delays affected some deliveries.’
4.
What does Laura say the company plans to do next year?
Focus only on customer service training
Expand into new markets and improve logistics
Increase prices across all regions
Reduce product lines and close some markets
Explanation:
Laura explains that they plan to ‘expand into new markets and improve logistics.’
5.
Why does Laura say, ‘We would appreciate help with local marketing efforts’?
To refuse William’s offer to help
To explain why sales dropped in one region
To complain that the current marketing team is failing
To ask William for support with a future business activity
Explanation:
Laura is requesting support from William when she says they would appreciate help with local marketing efforts, and William responds that they can arrange that easily.
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