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Listening Quiz: Đàm Phán Giao Hàng Thiếu Với Người Mua Nước Ngoài – Easy Level
Th3 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
How many boxes were missing from the delivery?
Ten boxes
Five boxes
Three boxes
Twenty boxes
Explanation:
Olivia says the delivery was short by ten boxes.
2.
When will Kevin’s company ship the missing boxes?
By the end of the week
Tomorrow morning
Next month
Within three days
Explanation:
Kevin says, “Within three days, we will ship them.”
3.
Who will pay for the extra shipping cost?
The shipping carrier
The customers
Olivia’s company
Kevin’s company
Explanation:
Kevin agrees when Olivia asks, “Will you cover the extra shipping cost?” and says, “Yes, we will pay for the shipping.”
4.
Why does Olivia ask Kevin to improve the packing next time?
To cancel the order
To request a discount
To change the delivery address
To prevent the same problem from happening again
Explanation:
Olivia says she hopes the problem will not happen again, so she asks Kevin to improve packing and check carefully before shipping.
5.
What can be inferred about Kevin’s company after this conversation?
It believes the customer caused the problem
It is refusing to replace the missing boxes
It does not want to ship overseas anymore
It is taking responsibility for the delivery mistake
Explanation:
Kevin apologizes, promises to send the missing boxes, agrees to pay the shipping, and says they will do better, which shows the company is taking responsibility.
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