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Listening Quiz: Xử Lý Khiếu Nại Của Người Mua Về Hàng Hỏng – Medium Level
Th3 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
What is the main topic of the conversation?
Planning a marketing campaign for a new product
Negotiating a long-term shipping contract
Training staff on how to pack boxes
Handling a buyer’s complaint about damaged goods
Explanation:
The conversation focuses on a buyer reporting damaged goods, checking records, and deciding how to respond.
2.
What proof did the buyer send to support the damage claim?
A list of missing items
Pictures showing the damage
A written apology from the carrier
A copy of the shipping invoice
Explanation:
Mark says the buyer sent pictures showing the damage.
3.
What does Jessica suggest checking first?
The shipping records
The buyer’s payment history
The product design
The warehouse inventory
Explanation:
Jessica says, ‘We should check our shipping records first.’
4.
Why does Jessica prefer offering a replacement?
To delay responding to the complaint
To avoid checking the carrier’s records
To prove the goods were packed well
To keep the buyer happy
Explanation:
Jessica says, ‘A replacement is better to keep the buyer happy,’ which shows the reason for her preference.
5.
What should the company tell the buyer to do in the future?
Call the carrier before contacting the seller
Inspect items on arrival and report damages immediately
Keep damaged goods until a refund is issued
Wait a week before opening packages
Explanation:
Jessica says they should remind the buyer to inspect on arrival and report damages immediately.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Flashcards và Quiz Từ Vựng: Lựa Chọn Chất Chuẩn Tham Chiếu Phù Hợp – Medium Level
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