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Listening Quiz: Thảo Luận Khoảng Cách Quản Lý Chu Kỳ Doanh Thu – Easy Level
Th12 31, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What is the main topic of Sophia and David’s conversation?
A patient’s complaint about treatment
Plans for opening a new clinic
Problems in the revenue cycle and how to fix them
The company’s new hiring policy
Explanation:
They discuss revenue cycle gaps, including billing delays, missing insurance information, and possible solutions such as staff training and updated software.
2.
According to Sophia, what is one problem affecting the company’s cash flow?
Patients are arriving late for visits
The office is running out of supplies
Doctors are refusing to see patients
Billing is delayed after patient visits
Explanation:
Sophia says they see delays in billing after patient visits, and she explains that this affects cash flow and payments.
3.
What does David say happens when insurance information is missing?
Patients receive larger bills
Claims are rejected and delays increase
Staff members work fewer hours
Payments are automatically approved
Explanation:
David says missing insurance information causes claim rejections and more delays.
4.
Why does Sophia suggest training staff?
To replace the billing software entirely
To encourage patients to pay in cash
To shorten patient visits
To help reduce errors when checking data
Explanation:
Sophia asks whether they can train staff to check data better, and David agrees that training will help reduce errors.
5.
What can be inferred about Sophia and David’s attitude toward the revenue cycle problems?
They are looking for practical ways to improve the process
They want to stop processing claims
They think the billing system is already perfect
They believe the problems cannot be solved
Explanation:
They discuss specific improvements such as speeding up billing steps, training staff, and updating software, showing they are looking for practical solutions.
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