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Listening Quiz: Xem Xét Lại Cuộc Gọi Discovery – Easy Level
Th8 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Sophia and Michael’s conversation?
To review a call and decide what questions to ask in the future
To explain how to use their product
To introduce a new team member to the company
To discuss how to lower the price of a product
Explanation:
Sophia says she listened to their call and thinks they missed important questions. The rest of the conversation is about which questions to ask next time.
2.
According to Sophia, what should they ask about first next time?
The number of employees
The delivery address
The budget
The product design
Explanation:
Sophia says, ‘First, we should ask about their budget.’
3.
What does Michael say asking about the timeline will show them?
Whether the clients already have a contract
When the clients want results
How much money the clients can spend
How many people will use the product
Explanation:
Michael says, ‘That will show us when they want results.’
4.
What can be inferred about Sophia and Michael after this conversation?
They want to improve their discovery calls
They disagree about what questions matter
They are planning to cancel their next meeting
They have already finished their project
Explanation:
They discuss missed questions and agree to write better questions down, which shows they want to improve future calls.
5.
What will Sophia and Michael most likely do next?
Choose a new product name
Write the important questions down
End the project immediately
Call the client to apologize
Explanation:
Michael says, ‘Let’s write these questions down,’ so writing them down is the next likely action.
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