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Listening Quiz: Chia Sẻ Kế Hoạch Thành Công Chung – Easy Level
Th5 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What did Emma say she attached to the proposal?
D a contract draft
C a pricing sheet
B a mutual success plan
A customer feedback form
Explanation:
Emma says, “Yes, I attached the mutual success plan.”
2.
What is the conversation mainly about?
B negotiating the final price with a customer
A preparing a proposal that includes a mutual success plan
D canceling a meeting with a client
C solving a technical problem in a project
Explanation:
The speakers discuss sending a proposal and including a mutual success plan to show commitment and build trust.
3.
Why does Michael say, “That shows we care about their outcomes”?
D to suggest they remove the plan
A to explain why the plan is expensive
B to praise the success plan’s customer-focused message
C to ask Emma to rewrite the proposal
Explanation:
Michael is responding positively to the mutual success plan and explaining that it shows concern for the customer’s results.
4.
What can be inferred about Emma’s view of the success plan?
B She believes it will make the proposal less useful
C She thinks it helps build trust with the customer
A She thinks it may confuse the customer
D She expects the customer to reject it immediately
Explanation:
Emma directly says, “It helps build trust with the customer,” showing her positive view of the plan.
5.
What will Emma do next, according to the conversation?
D Cancel the proposal
A Call the customer right away
B Set a meeting next week
C Rewrite the mutual success plan
Explanation:
Emma says, “I will set a meeting next week,” which states her next action.
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