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Listening Quiz: Chia Sẻ Kế Hoạch Thành Công Chung – Easy Level
Th5 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What did Emma say she attached to the proposal?
A customer feedback form
C a pricing sheet
D a contract draft
B a mutual success plan
Explanation:
Emma says, “Yes, I attached the mutual success plan.”
2.
What is the conversation mainly about?
C solving a technical problem in a project
D canceling a meeting with a client
A preparing a proposal that includes a mutual success plan
B negotiating the final price with a customer
Explanation:
The speakers discuss sending a proposal and including a mutual success plan to show commitment and build trust.
3.
Why does Michael say, “That shows we care about their outcomes”?
C to ask Emma to rewrite the proposal
D to suggest they remove the plan
A to explain why the plan is expensive
B to praise the success plan’s customer-focused message
Explanation:
Michael is responding positively to the mutual success plan and explaining that it shows concern for the customer’s results.
4.
What can be inferred about Emma’s view of the success plan?
B She believes it will make the proposal less useful
C She thinks it helps build trust with the customer
D She expects the customer to reject it immediately
A She thinks it may confuse the customer
Explanation:
Emma directly says, “It helps build trust with the customer,” showing her positive view of the plan.
5.
What will Emma do next, according to the conversation?
B Set a meeting next week
A Call the customer right away
C Rewrite the mutual success plan
D Cancel the proposal
Explanation:
Emma says, “I will set a meeting next week,” which states her next action.
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