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Listening Quiz: Chia Sẻ Kế Hoạch Thành Công Chung – Easy Level
Th5 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What did Emma say she attached to the proposal?
D a contract draft
B a mutual success plan
C a pricing sheet
A customer feedback form
Explanation:
Emma says, “Yes, I attached the mutual success plan.”
2.
What is the conversation mainly about?
A preparing a proposal that includes a mutual success plan
D canceling a meeting with a client
C solving a technical problem in a project
B negotiating the final price with a customer
Explanation:
The speakers discuss sending a proposal and including a mutual success plan to show commitment and build trust.
3.
Why does Michael say, “That shows we care about their outcomes”?
B to praise the success plan’s customer-focused message
D to suggest they remove the plan
C to ask Emma to rewrite the proposal
A to explain why the plan is expensive
Explanation:
Michael is responding positively to the mutual success plan and explaining that it shows concern for the customer’s results.
4.
What can be inferred about Emma’s view of the success plan?
A She thinks it may confuse the customer
C She thinks it helps build trust with the customer
B She believes it will make the proposal less useful
D She expects the customer to reject it immediately
Explanation:
Emma directly says, “It helps build trust with the customer,” showing her positive view of the plan.
5.
What will Emma do next, according to the conversation?
D Cancel the proposal
C Rewrite the mutual success plan
B Set a meeting next week
A Call the customer right away
Explanation:
Emma says, “I will set a meeting next week,” which states her next action.
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