Listening Quiz: Thuyết Trình Phân Tích Dữ Liệu Đối Chuẩn Cạnh Tranh – Advanced Level

1. What is the main purpose of Mia and Paul’s conversation?

To compare their company’s performance with a competitor and discuss improvements
To plan a vacation for the sales team
To review employee attendance records
To announce a new product launch to customers

2. By how much does the main competitor lead in customer satisfaction?

3. What does Mia say about their product quality scores?

4. Why does Paul say they can improve customer service ‘without much cost’?

5. Why does Mia suggest focusing on pricing strategy and marketing first?