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Listening Quiz: Phản Hồi Đánh Giá Tiêu Cực Trực Tuyến – Medium Level
Th5 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nha sĩ (English for Dentist)
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1.
What is the conversation mainly about?
Why patients prefer to call instead of write online reviews
How to improve a clinic’s waiting time for all patients
How David and Mia plan to respond to a negative online review
How David and Mia wrote a new advertisement for patients
Explanation:
David and Mia discuss a negative online review and plan a polite reply that apologizes, invites the reviewer to talk, and provides a phone number.
2.
What was the negative review about?
The phone number
The trust between staff and patients
The online reply being too polite
The waiting time
Explanation:
Mia says, “Yes, it was about the waiting time.”
3.
What did David say they should do in the reply?
Offer a discount to everyone
Ignore the review
Say sorry for the wait
Ask the reviewer to leave immediately
Explanation:
David says, “We can say sorry for the wait.”
4.
What can be inferred about David and Mia’s goal in replying to the review?
They want to show they care and maintain a good relationship with patients
They want to argue with the reviewer and defend themselves
They want to avoid mentioning the waiting time
They want to delete the review without responding
Explanation:
David says they want to solve the problem, and he explains that replying this way “builds trust and respect” and shows they care about patients.
5.
What will Mia do at the end of the conversation?
Call the reviewer immediately
Remove the review from the website
Ask David to write a new review
Write the reply now
Explanation:
Mia says, “I will write the reply now.”
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếng Anh Khoa Học Dữ Liệu: Triển Khai Mô Hình Đã Huấn Luyện – Advanced Level
Tiếp theo:
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