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Listening Quiz: Phản Hồi Đánh Giá Tiêu Cực Trực Tuyến – Medium Level
Th5 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nha sĩ (English for Dentist)
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1.
What is the conversation mainly about?
How David and Mia wrote a new advertisement for patients
How David and Mia plan to respond to a negative online review
Why patients prefer to call instead of write online reviews
How to improve a clinic’s waiting time for all patients
Explanation:
David and Mia discuss a negative online review and plan a polite reply that apologizes, invites the reviewer to talk, and provides a phone number.
2.
What was the negative review about?
The trust between staff and patients
The waiting time
The online reply being too polite
The phone number
Explanation:
Mia says, “Yes, it was about the waiting time.”
3.
What did David say they should do in the reply?
Say sorry for the wait
Offer a discount to everyone
Ask the reviewer to leave immediately
Ignore the review
Explanation:
David says, “We can say sorry for the wait.”
4.
What can be inferred about David and Mia’s goal in replying to the review?
They want to argue with the reviewer and defend themselves
They want to delete the review without responding
They want to show they care and maintain a good relationship with patients
They want to avoid mentioning the waiting time
Explanation:
David says they want to solve the problem, and he explains that replying this way “builds trust and respect” and shows they care about patients.
5.
What will Mia do at the end of the conversation?
Call the reviewer immediately
Write the reply now
Ask David to write a new review
Remove the review from the website
Explanation:
Mia says, “I will write the reply now.”
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