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Listening Quiz: Thảo Luận Về Các Thực Hành Tốt Nhất Khi Trực Ca Và Vận Hành Bền Vững – Advanced Level
Th10 20, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the conversation mainly about?
How to improve on-call work so it is more sustainable and effective
How to handle customer complaints during business hours
How to reduce the number of team members on the schedule
How to train new employees for office meetings
Explanation:
Sarah and Mark discuss several ways to improve on-call shifts, including rotation, documentation, training, backup support, and tracking incidents, all to create a healthy and effective on-call system.
2.
What does Mark say clear documentation helps with?
Increasing the number of on-call shifts
Making backup people unnecessary
Reducing the time to fix issues
Preventing new team members from joining
Explanation:
Mark says clear documentation helps during on-call and that it reduces the time to fix issues.
3.
What does Sarah suggest doing for new team members?
Removing them from on-call duty
Providing training
Asking them to draft the plan first
Giving them shorter vacations
Explanation:
Sarah says they should provide training for new team members.
4.
Why does Sarah want to track on-call incidents?
To improve processes and prevent future problems
To make shifts longer for experienced staff
To avoid sharing information with the team
To replace documentation completely
Explanation:
Sarah says they should track on-call incidents to improve processes, and Mark adds that data helps find patterns and prevent future problems.
5.
Why does Sarah ask about having a backup person for emergencies?
She believes it will replace the need for training
She wants to make the shifts less organized
She wants to cancel on-call shifts entirely
She thinks it could reduce stress on one person
Explanation:
Sarah asks about a backup person, and Mark responds that it is smart because it can reduce stress on one person.
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