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Listening Quiz: Thảo Luận Về Các Thực Hành Tốt Nhất Khi Trực Ca Và Vận Hành Bền Vững – Advanced Level
Th10 20, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the conversation mainly about?
How to handle customer complaints during business hours
How to reduce the number of team members on the schedule
How to improve on-call work so it is more sustainable and effective
How to train new employees for office meetings
Explanation:
Sarah and Mark discuss several ways to improve on-call shifts, including rotation, documentation, training, backup support, and tracking incidents, all to create a healthy and effective on-call system.
2.
What does Mark say clear documentation helps with?
Increasing the number of on-call shifts
Reducing the time to fix issues
Making backup people unnecessary
Preventing new team members from joining
Explanation:
Mark says clear documentation helps during on-call and that it reduces the time to fix issues.
3.
What does Sarah suggest doing for new team members?
Giving them shorter vacations
Removing them from on-call duty
Asking them to draft the plan first
Providing training
Explanation:
Sarah says they should provide training for new team members.
4.
Why does Sarah want to track on-call incidents?
To replace documentation completely
To improve processes and prevent future problems
To avoid sharing information with the team
To make shifts longer for experienced staff
Explanation:
Sarah says they should track on-call incidents to improve processes, and Mark adds that data helps find patterns and prevent future problems.
5.
Why does Sarah ask about having a backup person for emergencies?
She thinks it could reduce stress on one person
She wants to cancel on-call shifts entirely
She believes it will replace the need for training
She wants to make the shifts less organized
Explanation:
Sarah asks about a backup person, and Mark responds that it is smart because it can reduce stress on one person.
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