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Listening Quiz: Phản Hồi Khách Hàng Về Lời Hứa Của Đối Thủ – Medium Level
Th8 8, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên marketing số (English for Digital Marketer)
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1.
What is the main focus of John and Jessica’s conversation?
Comparing two agencies’ office locations
Planning a business trip to meet clients
Discussing what an agency can realistically promise
Choosing a new marketing slogan for a company
Explanation:
The conversation centers on Jessica asking about another agency’s promise of guaranteed results and John explaining that his agency promises honest work, clear communication, and measurable progress instead.
2.
What does John say his agency uses to show progress?
Client testimonials and advertisements
Phone calls and social media posts
Data and reports
Guaranteed results and awards
Explanation:
John says, ‘We use data and reports to show progress.’
3.
Why does John mention that results are never guaranteed?
To tell Jessica to stop asking questions
To criticize Jessica for trusting the other agency
To explain why his agency does not promise certain outcomes
To suggest that data is not useful
Explanation:
John explains that many factors affect success and that no one controls them all, so he is clarifying why he cannot promise guaranteed results.
4.
What can be inferred about Jessica after speaking with John?
She believes the other agency was completely dishonest
She is more confident about working with John
She wants to cancel all future projects
She is confused by John’s explanation
Explanation:
Jessica says, ‘I feel more confident working with you now,’ which shows her attitude became more positive after John’s explanation.
5.
What does John say he will send Jessica?
A list of client complaints
Case studies
A contract with guaranteed results
A price increase notice
Explanation:
John says, ‘Of course. I will send you case studies.’
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