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Listening Quiz: Hỗ Trợ Đồng Nghiệp Sau Khiếu Nại Giao Tiếp – Advanced Level
Th12 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Bác sĩ (English for Doctor)
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1.
What is the conversation mainly about?
A disagreement between two coworkers about patient care
A conversation in which Sophia comforts William after a communication complaint
A discussion about scheduling a medical procedure
A plan to replace a doctor after a mistake
Explanation:
Sophia supports William after he receives a complaint about his communication during a procedure.
2.
What was the complaint about?
William’s communication during the procedure
A missing medical report
The cost of the procedure
William’s arrival time at the hospital
Explanation:
William says the complaint was about his communication during the procedure.
3.
What does Sophia suggest William do?
Ignore the complaint and move on
Take a long vacation
Ask for feedback from the team
Change departments immediately
Explanation:
Sophia tells William, ‘Maybe you can ask for feedback from the team.’
4.
What can be inferred about William’s attitude after talking with Sophia?
He plans to quit his job
He feels encouraged to work on his communication
He thinks the complaint was unfair and useless
He is unwilling to improve
Explanation:
William says he will keep working on his communication skills and that Sophia’s support means a lot, showing he feels encouraged to improve.
5.
Why does Sophia tell William, ‘You are a good doctor, William. Mistakes happen.’?
To suggest the procedure was canceled
To criticize him for the complaint
To ask him to stop talking
To reassure and encourage him
Explanation:
Sophia is comforting William and helping him feel better after the complaint.
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