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Listening Quiz: Khiếu Nại Về Hành Khách Ngồi Cùng – Medium Level
Th3 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
Anna explaining the airline’s luggage policy
Robert reporting a loud passenger during a flight
Anna offering compensation for a delayed flight
Robert asking about his flight seat assignment
Explanation:
Robert is calling to report that a passenger was very loud during the flight and caused a disturbance.
2.
What did Robert say about the noise on the flight?
It stopped after the crew was notified
It was caused by the airplane engine
It continued for hours
It only happened during takeoff
Explanation:
Robert says, ‘Yes, but the noise continued for hours.’
3.
How did other passengers seem to feel about the situation?
They looked upset and uncomfortable
They did not notice any problem
They asked Robert to speak louder
They were cheering and laughing
Explanation:
Robert says that many people looked upset and uncomfortable.
4.
Why does Anna say, ‘We will review the case’?
To show that the complaint will be examined
To say the passenger has already been punished
To tell Robert to contact the crew immediately
To ask Robert to file a second report
Explanation:
Anna says the airline takes complaints seriously and will review the case, which shows they will examine Robert’s complaint.
5.
What will Anna say the airline will do later?
Refund Robert’s ticket immediately
Ask Robert to speak with the pilot
Contact Robert by email
Move Robert to a different seat
Explanation:
Anna says, ‘Yes, we will contact you by email.’
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