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Listening Quiz: Xử Lý Hành Khách Từ Chối Hướng Dẫn An Toàn – Advanced Level
Th1 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
Why does Mia ask Michael to fasten his seatbelt?
Because the seatbelt is more comfortable than the seat.
Because Michael will be removed from the flight immediately.
Because it is required for all passengers’ safety.
Because the captain asked Mia to speak with him.
Explanation:
Mia says the seatbelt is for Michael’s safety and that rules require all passengers to wear seatbelts.
2.
What does Michael say is the reason he does not want to fasten his seatbelt?
He does not know where the seatbelt is.
He already reported the problem to the captain.
He thinks it is uncomfortable.
He believes the flight is too short for safety rules.
Explanation:
Michael says, ‘I don’t want to. It’s uncomfortable.’
3.
Why does Mia mention that the captain may take action if Michael refuses?
To threaten Michael without any real reason.
To show that the captain is already angry with Michael.
To explain that the refusal could have consequences.
To ask Michael to speak directly to the captain.
Explanation:
Mia warns Michael that refusing may lead to action, which shows she is explaining possible consequences of not following the rule.
4.
What can be inferred about Mia’s attitude during the conversation?
She agrees that seatbelts are optional.
She wants Michael to leave the airplane.
She is annoyed and unwilling to help.
She is patient and trying to calm Michael.
Explanation:
Mia repeatedly explains the safety reason, asks politely, and says she is there to help, showing patience and calmness.
5.
What is the main topic of the conversation?
A captain announcing a delay before takeoff.
A flight attendant explaining meal choices to a customer.
A passenger asking for help finding a lost item.
A passenger refusing to follow a seatbelt safety instruction.
Explanation:
The conversation centers on Mia asking Michael to fasten his seatbelt and his refusal before he finally agrees.
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