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Listening Quiz: Xử Lý Hành Khách Từ Chối Hướng Dẫn An Toàn – Advanced Level
Th1 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
Why does Mia ask Michael to fasten his seatbelt?
Because the captain asked Mia to speak with him.
Because the seatbelt is more comfortable than the seat.
Because it is required for all passengers’ safety.
Because Michael will be removed from the flight immediately.
Explanation:
Mia says the seatbelt is for Michael’s safety and that rules require all passengers to wear seatbelts.
2.
What does Michael say is the reason he does not want to fasten his seatbelt?
He believes the flight is too short for safety rules.
He thinks it is uncomfortable.
He does not know where the seatbelt is.
He already reported the problem to the captain.
Explanation:
Michael says, ‘I don’t want to. It’s uncomfortable.’
3.
Why does Mia mention that the captain may take action if Michael refuses?
To threaten Michael without any real reason.
To ask Michael to speak directly to the captain.
To show that the captain is already angry with Michael.
To explain that the refusal could have consequences.
Explanation:
Mia warns Michael that refusing may lead to action, which shows she is explaining possible consequences of not following the rule.
4.
What can be inferred about Mia’s attitude during the conversation?
She agrees that seatbelts are optional.
She is patient and trying to calm Michael.
She is annoyed and unwilling to help.
She wants Michael to leave the airplane.
Explanation:
Mia repeatedly explains the safety reason, asks politely, and says she is there to help, showing patience and calmness.
5.
What is the main topic of the conversation?
A passenger asking for help finding a lost item.
A flight attendant explaining meal choices to a customer.
A captain announcing a delay before takeoff.
A passenger refusing to follow a seatbelt safety instruction.
Explanation:
The conversation centers on Mia asking Michael to fasten his seatbelt and his refusal before he finally agrees.
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