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Listening Quiz: Lộ Trình Chuyển Đổi Số Cho Tập Đoàn Khách Sạn – Advanced Level
Th7 14, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of Kevin and Jessica’s conversation?
A digital transformation plan for the hotel group
A review of hotel room prices
A complaint about customer service problems
A discussion about hiring more hotel employees
Explanation:
Kevin says he will share the hotel group’s digital roadmap, and they discuss upgrades to booking, analytics, staff training, and a mobile app.
2.
What will the hotel group improve first according to Kevin?
Its room cleaning process
Its marketing strategy
Its booking system
Its staff training program
Explanation:
Kevin says, ‘First, we will improve our booking system.’
3.
How long does Kevin say it will take to finish the changes?
18 months
6 months
9 months
12 months
Explanation:
Kevin says, ‘We aim to finish in 12 months.’
4.
What can be inferred about the hotel’s current technology?
It has no customers who use technology
It needs several improvements
It only uses a mobile app now
It is already more advanced than its competitors
Explanation:
Kevin says the hotel group needs urgent tech upgrades, and Jessica agrees they are behind in technology adoption.
5.
Why does Jessica say, ‘Training is important to avoid mistakes’?
To ask for a shorter timeline
To suggest canceling the mobile app plan
To complain about the current booking system
To explain why staff should learn the new technology
Explanation:
Jessica’s comment follows Kevin’s point about training staff on new technology, so she is explaining why training matters.
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Tiếng Anh Khách Sạn: Lộ Trình Chuyển Đổi Số Cho Tập Đoàn Khách Sạn – Advanced Level
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Listening Quiz: Kết Thúc Hợp Đồng với Kế Hoạch Bàn Giao – Advanced Level
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