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Listening Quiz: Lộ Trình Chuyển Đổi Số Cho Tập Đoàn Khách Sạn – Advanced Level
Th7 14, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of Kevin and Jessica’s conversation?
A discussion about hiring more hotel employees
A digital transformation plan for the hotel group
A complaint about customer service problems
A review of hotel room prices
Explanation:
Kevin says he will share the hotel group’s digital roadmap, and they discuss upgrades to booking, analytics, staff training, and a mobile app.
2.
What will the hotel group improve first according to Kevin?
Its marketing strategy
Its room cleaning process
Its booking system
Its staff training program
Explanation:
Kevin says, ‘First, we will improve our booking system.’
3.
How long does Kevin say it will take to finish the changes?
9 months
18 months
12 months
6 months
Explanation:
Kevin says, ‘We aim to finish in 12 months.’
4.
What can be inferred about the hotel’s current technology?
It needs several improvements
It has no customers who use technology
It only uses a mobile app now
It is already more advanced than its competitors
Explanation:
Kevin says the hotel group needs urgent tech upgrades, and Jessica agrees they are behind in technology adoption.
5.
Why does Jessica say, ‘Training is important to avoid mistakes’?
To ask for a shorter timeline
To explain why staff should learn the new technology
To suggest canceling the mobile app plan
To complain about the current booking system
Explanation:
Jessica’s comment follows Kevin’s point about training staff on new technology, so she is explaining why training matters.
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Tiếng Anh Khách Sạn: Lộ Trình Chuyển Đổi Số Cho Tập Đoàn Khách Sạn – Advanced Level
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Listening Quiz: Kết Thúc Hợp Đồng với Kế Hoạch Bàn Giao – Advanced Level
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