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Listening Quiz: Xử Lý Khiếu Nại Của Khách Hàng Về Sản Phẩm Trung Gian – Easy Level
Th11 3, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A request to cancel a project next week
A discussion about scheduling a vacation meeting
A client expressing concerns about a report and Olivia agreeing to revise it
A complaint about a missing invoice payment
Explanation:
John says the report is not what he expected because the data is incomplete and some parts are unclear. Olivia agrees to review it, add the missing data, and send an updated version.
2.
What does John say is wrong with the report?
It is too long and difficult to read
The data is incomplete and some parts are unclear
It does not include any charts
It was sent to the wrong person
Explanation:
John specifically says, ‘The data is incomplete and some parts are unclear.’
3.
When does Olivia say she will send the updated version?
Today after lunch
By tomorrow afternoon
Next week
At the end of the month
Explanation:
Olivia says, ‘I will send it by tomorrow afternoon.’
4.
What can be inferred about Olivia?
She wants John to rewrite the report himself
She is unwilling to make any changes
She understands John’s concerns and plans to fix the report quickly
She thinks the report is already perfect
Explanation:
Olivia thanks John for the feedback, says she will review the report again, work on it today, and send an updated version by tomorrow afternoon, which shows she understands the concerns and will fix them quickly.
5.
Why does John say, ‘I hope you fix it soon’ ?
To ask Olivia to cancel the report
To suggest that the data should be deleted
To thank Olivia for finishing early
To remind Olivia that the report is due next week
Explanation:
John says, ‘I hope you fix it soon. We need it next week,’ so he is reminding Olivia that the report is needed by next week.
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Xử Lý Khiếu Nại Của Khách Hàng Về Sản Phẩm Trung Gian – Easy Level
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