Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Xử Lý Khiếu Nại Của Khách Hàng Về Sản Phẩm Trung Gian – Easy Level
Th11 3, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
A request to cancel a project next week
A client expressing concerns about a report and Olivia agreeing to revise it
A complaint about a missing invoice payment
A discussion about scheduling a vacation meeting
Explanation:
John says the report is not what he expected because the data is incomplete and some parts are unclear. Olivia agrees to review it, add the missing data, and send an updated version.
2.
What does John say is wrong with the report?
The data is incomplete and some parts are unclear
It was sent to the wrong person
It is too long and difficult to read
It does not include any charts
Explanation:
John specifically says, ‘The data is incomplete and some parts are unclear.’
3.
When does Olivia say she will send the updated version?
By tomorrow afternoon
Today after lunch
At the end of the month
Next week
Explanation:
Olivia says, ‘I will send it by tomorrow afternoon.’
4.
What can be inferred about Olivia?
She thinks the report is already perfect
She understands John’s concerns and plans to fix the report quickly
She wants John to rewrite the report himself
She is unwilling to make any changes
Explanation:
Olivia thanks John for the feedback, says she will review the report again, work on it today, and send an updated version by tomorrow afternoon, which shows she understands the concerns and will fix them quickly.
5.
Why does John say, ‘I hope you fix it soon’ ?
To thank Olivia for finishing early
To suggest that the data should be deleted
To remind Olivia that the report is due next week
To ask Olivia to cancel the report
Explanation:
John says, ‘I hope you fix it soon. We need it next week,’ so he is reminding Olivia that the report is needed by next week.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Cải Thiện Bố Cục Newsletter Nội Bộ – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Xử Lý Khiếu Nại Của Khách Hàng Về Sản Phẩm Trung Gian – Easy Level
→