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Listening Quiz: Trình Bày Phân Tích ROI Cho Đầu Tư Công Nghệ Khách Sạn – Advanced Level
Th8 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Emma’s presentation?
To compare different hotel brands
To present the ROI analysis for a hotel technology investment
To announce a new guest rewards program
To explain the hotel’s employee training schedule
Explanation:
Emma says she will present the ROI analysis, and the discussion focuses on the benefits, costs, risks, and return of a hotel technology investment.
2.
According to Emma, how long will it take to see a return on the investment?
About 12 months
About 18 months
About 24 months
About 6 months
Explanation:
Emma states that the analysis shows ROI in about 18 months after implementation.
3.
What does Emma say the technology will help reduce?
Advertising costs and parking fees
Cleaning supplies and booking errors
Guest complaints and room prices
Staffing needs and energy use
Explanation:
Emma explains that the technology will reduce staffing needs and lower energy use.
4.
What can be inferred about Emma’s investment plan?
It focuses only on lowering costs and not on guest experience
It is expected to be completed without any training support
It is designed to improve both guest satisfaction and business performance
It is mainly intended to replace William’s role
Explanation:
Emma says the investment aims to improve guest experience, increase revenue, reduce costs, and raise guest satisfaction, so it is meant to improve both customer and business results.
5.
What total cost does Emma give for the investment?
$18 million over two years
$1 million over two years
$2 million over two years
$2 million over one year
Explanation:
Emma states that the total cost is $2 million over two years.
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Tiếng Anh Khách Sạn: Trình Bày Phân Tích ROI Cho Đầu Tư Công Nghệ Khách Sạn – Advanced Level
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Listening Quiz: Chọn Công Cụ Chẩn Đoán Phù Hợp cho Thách Thức OD – Advanced Level
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