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Listening Quiz: Thảo Luận Tích Hợp Công Nghệ Chương Trình Khách Hàng Thân Thiết – Advanced Level
Th7 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
Which APIs does Linda say need adjustment?
The search and inventory APIs
The login and notification APIs
The payment and shipping APIs
The customer data and rewards tracking APIs
Explanation:
Linda says that the customer data and rewards tracking APIs are problematic and need adjustment.
2.
What does Linda say the team needs before making the changes quickly?
Additional training sessions
More customer feedback
Clear documentation
A new server system
Explanation:
Linda says they can handle the changes quickly, but they need clear documentation first.
3.
What user interface changes does Linda suggest?
Increase the font size and rename the app
Change the color scheme and remove menus
Add a chat feature and email alerts
Simplify the rewards display and add progress bars
Explanation:
Linda specifically suggests simplifying the rewards display and adding progress bars.
4.
What does Linda likely think about the updated software overall?
It will only work if the vendor rewrites the entire system
It is mostly suitable, but still needs some improvements and testing
It is fully ready with no further changes needed
It should be rejected because it cannot work with mobile devices
Explanation:
Linda says it mostly fits, but some APIs need adjustment, the interface needs tweaks, and the mobile support still needs testing.
5.
What will Kevin most likely do next?
Rewrite the customer data API himself
Ask the vendor for detailed documentation
Remove the mobile app integration
Cancel the testing phase
Explanation:
Kevin says, ‘I will ask the vendor for detailed docs,’ so that is the next stated action.
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