Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Thuyết Trình Phân Tích Khiếu Nại Thực Phẩm Của Khách – Medium Level
Th6 30, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of the conversation?
A report about guest food complaints and possible fixes
A staff vacation schedule update
A new menu planning meeting
A hotel room pricing discussion
Explanation:
The conversation centers on David presenting a complaint report about guest food issues and Anna discussing ways to solve them.
2.
About how many complaints mentioned cold food?
A 10%
C 35%
D 40%
B 15%
Explanation:
David says that about 40% of the complaints mentioned cold food.
3.
What did Anna suggest in addition to improving kitchen speed and checking food temperature?
A Changing the menu
C Training staff for faster service
D Hiring a new chef immediately
B Reducing guest complaints by offering discounts
Explanation:
Anna says, ‘We can also train staff for faster service.’
4.
What can be inferred about the complaint report?
D The report shows no need for any changes
C Guests only complained about taste and quality
A Most guests were unhappy with the hotel lobby
B Food temperature and service speed are the biggest problems
Explanation:
David says most complaints are about cold food and slow service, which are the main issues in the report.
5.
What will David do next?
B Call the guests who complained
D Order new kitchen equipment today
C Rewrite the complaint report immediately
A Prepare a training plan next week
Explanation:
David says, ‘I will prepare a training plan next week.’
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Phổ Biến Phi Hành Đoàn Và Kế Hoạch Dịch Vụ – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Xem Xét Tiêu Chí Lựa Chọn Thôi Việc – Medium Level
→