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Listening Quiz: Thuyết Trình Phân Tích Khiếu Nại Thực Phẩm Của Khách – Medium Level
Th6 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A hotel room pricing discussion
A staff vacation schedule update
A report about guest food complaints and possible fixes
A new menu planning meeting
Explanation:
The conversation centers on David presenting a complaint report about guest food issues and Anna discussing ways to solve them.
2.
About how many complaints mentioned cold food?
D 40%
A 10%
C 35%
B 15%
Explanation:
David says that about 40% of the complaints mentioned cold food.
3.
What did Anna suggest in addition to improving kitchen speed and checking food temperature?
D Hiring a new chef immediately
C Training staff for faster service
B Reducing guest complaints by offering discounts
A Changing the menu
Explanation:
Anna says, ‘We can also train staff for faster service.’
4.
What can be inferred about the complaint report?
B Food temperature and service speed are the biggest problems
D The report shows no need for any changes
C Guests only complained about taste and quality
A Most guests were unhappy with the hotel lobby
Explanation:
David says most complaints are about cold food and slow service, which are the main issues in the report.
5.
What will David do next?
A Prepare a training plan next week
C Rewrite the complaint report immediately
B Call the guests who complained
D Order new kitchen equipment today
Explanation:
David says, ‘I will prepare a training plan next week.’
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Listening Lesson
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Flashcards và Quiz Từ Vựng: Xem Xét Tiêu Chí Lựa Chọn Thôi Việc – Medium Level
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